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Terms and Conditions

Terms and Conditions

1. Your Acceptance

Raymond Brown, Inc. (“Raymond Brown”) provides service to you subject to the following Terms of Use, which may be updated by us from time to time without notice to you. These Terms of Use constitute a binding agreement between Raymond Brown, and you governing your use of the Website. By using and/or visiting the www.raymondbrownofficial.com Website or any other websites and social media profiles owned or controlled by Raymond Brown (collectively as the “Website”), you signify your assent to both these Terms of Use and the Raymond Brown Privacy Policy, which is specifically incorporated into these Terms of Use. You are only authorized only to use the Website if you agree to abide by all applicable laws and to these Terms of Use. Please read these Terms of Use carefully. If you do not agree to these Terms of Use, please do not use the Website.

2. Website Access

Raymond Brown hereby grants you permission to use the Website as set forth in these Terms of Use, provided that: (i) your use of the Website as permitted is solely for your personal use; (ii) you will not copy or distribute any part of the Website in any medium without Raymond Brown’s prior written authorization; (iii) you will not alter or modify any part of the Website other than as may be reasonably necessary to use the Website for its intended purpose; and (iv) you will otherwise comply with the terms and conditions of these Terms of Use.

By accessing the Website, you represent that you are of legal age to form a binding contract and are not a person barred by any laws from using the Raymond Brown and/or the Website. You agree to provide true, accurate, current and complete information about yourself in all required fields of the registration form. If any of your information changes, you agree to update your registration information as soon as possible. If Raymond Brown suspects that your registration information is not complete, current, or accurate, or that you have otherwise violated these Terms of Use, your account may be subject to suspension or termination, and you may be barred from using the Website.

You agree not to use or launch any automated system, including without limitation, “robots,” “spiders,” or similar technological devices or programs, that access the Website in a manner that sends more request messages to the Raymond Brown servers in a given period of time than a human can reasonably produce in the same period by using a conventional on-line web browser. Notwithstanding the foregoing, Raymond Brown grants the operators of public search engines permission to use spiders to copy materials from the Website for the sole purpose of creating publicly available searchable indices of the materials, but not caches or archives of such materials. Raymond Brown reserves the right to revoke these exceptions either generally or in specific cases, in its sole discretion.

You agree not to collect or use any personally identifiable information (“Personal Information”) including without limitation account names, email addresses, or other User Submissions (as defined below), from the Website, nor use the communication systems provided by the Website for any commercial solicitation purposes, including without limitation to solicit, for commercial purposes, any users of the Website.

3. The Website

These Terms of Use apply to all users of the Website, including users who contribute information, ideas, and other materials or services on the Website. The Website may contain links to third party websites that are not owned or controlled by Raymond Brown. Raymond Brown has no control over, and assumes no responsibility for, the content, privacy policies, or practices of any third-party websites. By using the Website, you specifically release Raymond Brown from any and all liability arising from your use of any third-party website.

4. Payment Terms (Fees, Klarna, Gift Cards, Referral Program)

Fees:  The fee for a Raymond Brown product or other offering is specified on the page on our Website where you purchase the applicable Raymond Brown product. You agree to pay all amounts due in accordance with the payment terms in effect when you purchase a Raymond Brown product, including any applicable service, transaction, or processing fees.

Currency: Transactions are settled in U.S. dollars (“USD”). You will be responsible for payment of any fees or expenses imposed by your payment card provider or the payment processor to settle the transaction in USD. From time to time, Raymond Brown may settle transactions in a currency other than USD to reduce or eliminate the fees and expenses associated with currency conversion.

Payment: You may purchase a Raymond Brown product by using a valid payment card with valid payment information (Visa, MasterCard, or other issuer accepted by the payment provider). Your use of your payment card is governed by your agreement with and the privacy policy of the applicable payment card, not these terms.

Refunds and Revisions: For Original Custom Song orders, cancellations and refunds are strictly prohibited once the order is accepted by Raymond Brown. In the event that Raymond Brown is unable to fulfill an Original Custom Song order due to unforeseen circumstances, the purchaser will be entitled to either a full refund of the purchase price or the equivalent amount in Raymond Brown site credits for future use. If an Original Custom Song order cannot be fulfilled due to incomplete or missing information provided by the purchaser, Raymond Brown will issue a refund of the purchase price minus the applicable service fee or the equivalent amount in Raymond Brown site credits.

Referral Program. We may provide each user who has created a Raymond Brown account on the Website with a unique referral URL (“URL”) that may be shared with the members of the applicable user’s personal network (friends, family members, and personal contacts) and used by them when they create an account for the first time, pursuant to the terms set out below (“Customer Referral Program”).

Participation in the Customer Referral Program is limited to: (a) each user; and (b) user’s friends, family members, or personal contacts who have never created a Raymond Brown account.  For each eligible friend, family member, or personal contact who creates a Raymond Brown account for the first time using your URL (each, a “Referred User”), Raymond Brown will issue a one-time credit to the Referred User and, after the Referred User’s first purchase of a Raymond Brown product priced at the amount specified to you (each, a “Customer Referral Credit”) as described below:

After the Referred User creates a Raymond Brown account, Raymond Brown will issue a Customer Referral Credit to the Referred User’s Raymond Brown account; and after the Referred User makes their first purchase of a Raymond Brown product on the Website, Raymond Brown will issue a Customer Referral Credit for that Referred User to the referring user’s (your) Raymond Brown account.

Notwithstanding anything to the contrary, you acknowledge and agree that: a new user will not be deemed a Referred User under the Customer Referral Program and no Customer Referral Credit will be due to that new user or you if: your URL is not used when a new user creates a new Raymond Brown account; your friend, family member, or personal contact has previously either purchased a Raymond Brown product or created a Raymond Brown account, (with or without another URL), whether or not, in either case, under the same or different name or email address, or otherwise; or anyone else has received or is receiving a Customer Referral Credit in connection with that friend, family member, or personal contact.

Each new user may have only one referring user, and we are not obligated to pay more than one Customer Referral Credit to each Referred User for creation of a Raymond Brown account or to pay a Customer Referral Credit to more than one referring User with respect to any Referred User. Any Customer Referral Credit received from Raymond Brown will be maintained in your Raymond Brown account and may be redeemed only for your purchase of a Raymond Brown product. If your Raymond Brown account has a credit balance when you make a purchase, the balance will be redeemed for that purchase (until fully redeemed) and your payment card will be charged for any remaining portion of the purchase price; any remaining balance will remain in your Raymond Brown account to be redeemed for your next purchase. A credit balance is not refundable, may not be redeemed for cash, cannot be transferred, cannot be used outside of the Website, and expires or extinguishes immediately when redeemed.
The Customer Referral Program may be used only for personal purposes and you may share your URL only with your personal connections. You may not advertise your URL or share it with anyone other than your friends, family, or other personal contacts. The Customer Referral Program cannot be used for any commercial purpose. The Customer Referral Program is void where prohibited by law.

You represent and warrant that when you share your URL with your personal connections, you will: (a) distribute it in a personal manner; (b) not distribute it in a bulk manner; and (c) not create or send any unsolicited commercial email or a “spam” message under any applicable law or regulation. Unless expressly authorized by Raymond Brown, any sharing that does not meet these requirements is expressly prohibited and constitutes grounds for immediate termination of your Raymond Brown account, including deletion of any Customer Referral Credits, and your participation in the Customer Referral Program. Any Raymond Brown account created using a URL that was distributed through an unauthorized channel will not be valid and any Customer Referral Fees issued in connection with that Raymond Brown account may be revoked.

We reserve the right to deactivate your Raymond Brown account and any Referred User’s Raymond Brown account, cancel all related Customer Referral Credits, and seek repayment, if we determine, in our sole discretion, that either you or the Referred User has: (a) tampered with the Customer Referral Program; (b) used (or attempted to use) the Customer Referral Program in a fraudulent, abusive, unethical, unsportsmanlike, or otherwise questionable or suspicious manner; (c) breached any of these Terms of Use; or (d) violated any law or regulation or infringed or violated the rights of any third party.
Credits do not expire, but the terms of the Customer Referral Program are subject to change at any time, for any reason, in our sole discretion. Raymond Brown reserves, at any time, for any reason, in its sole discretion to: suspend or terminate the Customer Referral Program; disqualify anyone from participating in the Customer Referral Program; and revoke, refuse to issue, or refuse to redeem any Customer Referral Credits that we suspect were generated through improper channels or in violation of these Terms of Use. Without limiting the foregoing, we reserve the right to review and investigate activities undertaken in connection with the Customer Referral Program and suspend your Raymond Brown account, revoke all Customer Referral Fees, or take other action in our sole discretion.

By participating in the Customer Referral Program, you agree to release and hold harmless Raymond Brown Parties from and against any and all economic liabilities, claims, damages, loss, harm, costs, or expenses, including property damage, that arise from or relate in any way to the Customer Referral Program.

5. Intellectual Property Rights

The content created by Raymond Brown, including without limitation, the text, graphics, and photos created by and for the Website, interactive features (“Content”) and the trademarks, service marks and logos contained therein (“Marks”), are owned by or licensed to Raymond Brown, subject to copyright and other intellectual property rights under United States and foreign laws and international conventions. Content on the Website is provided to you AS IS for your information and personal use only and may not be used, copied, reproduced, distributed, transmitted, broadcast, displayed, sold, licensed, or otherwise exploited for any purpose whatsoever without the prior written consent of Raymond Brown or as expressly provided herein. Raymond Brown reserves all rights not expressly granted in and to the Website and the Content contained therein.

A user of the Website who receives a custom musical recording comprised of a master audio recording and the original composition contained therein (collectively as the “Master”) shall be given the limited license to use the Master solely for personal use.  A user shall have no right to copy, sell, lease, publicly perform, license or otherwise grant rights in and to the Master. No ownership or rights of any sort in and to the Master shall be transferred, assigned or sold to the user through the purchase of the Master via the Website.  Raymond Brown may, in its sole discretion, grant a user additional rights to share the Master solely through mechanisms (e.g. embedding) provided on the Website or uploading the Master for distribution on certain streaming services.  Any such grant of additional rights shall in no way alter or waive the rights expressed hereunder and shall be provided solely as a means for a user to enjoy and listen to the Master.

6. User Submissions

The interactive nature of postings on Raymond Brown makes it impossible for Raymond Brown to assume responsibility for any of the materials posted by users. The ideas, suggestions, opinions, comments, and observations made by Raymond Brown users, and any text, data, photographs, video, music, sound, chat, messages, files or other material provided to us by users are not endorsed by Raymond Brown, and we make no guarantee regarding the reliability, accuracy, or quality of any user submitted content that is posted on the Website. You acknowledge that you will evaluate and bear any risks related to your use of any user submitted content, including any reliance on the accuracy, completeness, or usefulness of such user submitted content. All user submitted content posted to the Website is the sole responsibility of the person who originally posted the user submitted content, and your sole recourse for any damage you may suffer as a result of user submitted content shall be to such individual.
You shall be solely responsible for your own user submitted content and the consequences of posting or publishing them. You retain all of your ownership rights in your user submitted content.
If you choose to post user submitted content on the Website, we require that you adhere to generally accepted rules of etiquette and standards of behavior, and that your use of the Website reflects your respect for the legal rights of users connected with Raymond Brown. You understand that Raymond Brown does not guarantee any confidentiality with respect to any User Submitted Content.
Raymond Brown expressly disclaims any and all liability in connection with user submitted content. Raymond Brown reserves the right to remove Content in its sole discretion and without prior notice. Raymond Brown also reserves the right to terminate a user’s access to the Website at any time in its sole discretion and without prior notice.

7. Rules of Conduct

The following rules of conduct apply to your use of the Website and to any and all materials you post on the Website, including text, data, graphics, audio or video content, music, sound, chat, messages, files or other material (collectively User Submissions) whether the User Submission is included in blogs, discussion groups, emails, profiles, comments, or any other portion or feature of the Website.

You may not, in connection with the Website:

  • Upload, post, email or otherwise transmit any User Submission that is libelous or defamatory, pornographic, sexually explicit, unlawful or plagiarized.
  • Infringes or violates any patent, copyright, trademark, trade secret or other property right; breaches a duty of confidentiality by which you are bound due to a contractual or fiduciary relationship (such as inside information, or proprietary and confidential information learned or disclosed as part of employment relationships or under nondisclosure agreements); a reasonable person would consider harassing, abusive, threatening, harmful, vulgar, profane, obscene, excessively violent, racially, ethnically or otherwise objectionable or offensive in any way.
  • Constitutes a breach of any person’s privacy or publicity rights, a misrepresentation of facts, or hate speech.
  • Violates or encourages others to violate any applicable law, statute, ordinance or regulation.
  • Promotes software or services that deliver unsolicited e-mail; or contains viruses, Trojan horses, worms, time bombs, cancelbots or other similar harmful programming routines.

You may not, except with Raymond Brown’s express advance authorization or in a specially designated area, use the Website to:

  • Harm minors in any way; solicit personal information from anyone under 18.
  • Provide false or deceptive information; delete, add or otherwise change other people’s entries or other Content when you have not been granted the privileges to do so; OR
  • Allow usage by others in such a way as to violate Raymond Brown’s Terms of Use.

8. Copyright Infringement

Raymond Brown respects the intellectual property of others, and we ask our users to do the same. Thus, in your use of and interactions with Raymond Brown and the Website, you may not post, modify, distribute, or reproduce in any way any user submitted content that is copyrighted material belonging to others, without obtaining their prior written consent. Raymond Brown reserves the right, in its discretion, to remove any user submitted content if we believe it may infringe the copyright rights of others, and/or to terminate the accounts of users who we believe to be infringers.

If you believe that your work has been copied or posted on the Website in a way that constitutes copyright infringement, you will need to send a written communication that includes substantially the following (please consult your legal counsel or see Section 512(c)(3) of the Copyright Act to confirm these requirements):

  • A physical or electronic signature of a person authorized to act on behalf of the owner of an exclusive right that is allegedly infringed.
  • Identification of the copyrighted work claimed to have been infringed, or, if multiple copyrighted works at a single online site are covered by a single notification, a representative list of such works at that site.
  • Identification of the material that is claimed to be infringing or to be the subject of infringing activity and that is to be removed or access to which is to be disabled, and information reasonably sufficient to permit the service provider to locate the material. Providing URLs in the content of an email is the best way to help us locate content quickly.
  • Information reasonably sufficient to permit the service provider to contact the complaining party, such as an address, telephone number, and, if available, an electronic mail address at which the complaining party may be contacted.
  • A statement that the complaining party has a good faith belief that use of the material in the manner complained of is not authorized by the copyright owner, its agent, or the law.
  • A statement that the information in the notification is accurate, and under penalty of perjury, that the complaining party is authorized to act on behalf of the owner of an exclusive right that is allegedly infringed.

Such written notice should be sent to our designated agent as follows:

DMCA Complaints 
www.raymondbrownofficial.com  
Email:  official@raymondbrown.com

Please also note that under Section 512(f) any person who knowingly materially misrepresents that material or activity is infringing may be subject to liability.

9. Modifications to the Website

Raymond Brown reserves the right at any time and from time to time to modify or discontinue, temporarily or permanently, the Website (or any part thereof) with or without notice. Raymond Brown shall not be liable to you or to any third party for any modification, suspension or discontinuance of the Website.

10. Termination

Raymond Brown may, under certain circumstances and without prior notice, immediately terminate your Raymond Brown account and access to the Website and any other Raymond Brown service. Cause for such termination shall include, but not be limited to: (a) breaches or violations of the Terms of Use other incorporated agreements or guidelines; (b) requests by law enforcement or other government agencies; (c) a request by you (self-initiated account deletions); (d) discontinuance or material modification to the Website (or any part thereof); (e) unexpected technical or security issues or problems; (f) extended periods of inactivity; (g) engagement by you in fraudulent or illegal activities; and/or (h) nonpayment of any fees owed by you in connection with the Website or any other Raymond Brown product. Termination of your Raymond Brown account includes: (a) removal of access to all pages within the Website; (b) deletion of your password and all related information, files and materials, including User Submissions associated with or inside your account (or any part thereof); and (c) barring of further use of the Website. Further, you agree that all terminations for cause shall be made in Raymond Brown’s sole discretion and that Raymond Brown shall not be liable to you or any third party for any termination of your account, any associated email address, or access to the Website.

11. Warranty Disclaimer

You Agree That Your Use of the Website Shall Be at Your Sole Risk. To the Fullest Extent Permitted by Law, Raymond Brown, and Any Parent, Subsidiary, Affiliate, Director, Officer, Employee, Licensor, Distributor, Supplier, Agent, Reseller, Owner, or Operator of Songfinch, Disclaim All Warranties, Express or Implied, in Connection With the Website and Your Use Thereof. Raymond Brown Makes No Warranties or Representations About the Accuracy or Completeness of the Website’s Content or the Content of Any Sites Linked to This Site and Assumes No Liability or Responsibility for Any (I) Errors, Mistakes, or Inaccuracies of Content, (Ii) Personal Injury or Property Damage, of Any Nature Whatsoever, Resulting From Your Access to and Use of the Website, (Iii) Any Unauthorized Access to or Use of Our Secure Servers and/or Any and All Personal Information Stored Therein, (Iv) Any Interruption or Cessation of Transmission to or From the Website, (Iv) Any Bugs, Viruses, Trojan Horses, or the Like Which May Be Transmitted to or Through Our Website by Any Third Party, and/or (V) Any Errors or Omissions in Any Content or for Any Loss or Damage of Any Kind Incurred as a Result of the Use of Any Content Posted, Emailed, Transmitted, or Otherwise Made Available via the Website. Raymond Brown Does Not Warrant, Endorse, Guarantee, or Assume Responsibility for Any Hyperlinked Website or Other Promotion, and Raymond Brown Will Not Be a Party to or in Any Way Be Responsible for Monitoring Any Transaction Between You and Third-party Providers of Products or Services. No Advice or Information, Whether Oral or Written, Obtained by You From Raymond Brown or Through or From the Service Shall Create Any Warranty Not Expressly Stated in the Terms of Use. As With the Purchase of a Product or Service Through Any Medium or in Any Environment, You Should Use Your Best Judgment and Exercise Caution Where Appropriate.

12. Limitation of Liability

In No Event Shall Raymond Brown, or Any Parent, Subsidiary, Affiliate, Director, Officer, Employee, Licensor, Distributor, Supplier, Agent, Reseller, Owner, or Operator of Raymond Brown, Be Liable to You for Any Direct, Indirect, Incidental, Special, Punitive, or Consequential Damages Whatsoever Resulting From Any (I) Errors, Mistakes, or Inaccuracies of Content, (Ii) Personal Injury or Property Damage, of Any Nature Whatsoever, Resulting From Your Access to and Use of Our Website, (Iii) Any Unauthorized Access to or Use of Our Secure Servers and/or Any and All Personal Information Stored Therein, (Iv) Any Interruption or Cessation of Transmission to or From Our Website, (Iv) Any Bugs, Viruses, Trojan Horses, or the Like, Which May Be Transmitted to or Through Our Website by Any Third Party, and/or (V) Any Errors or Omissions in Any Content or for Any Loss or Damage of Any Kind Incurred as a Result of Your Use of Any Content Posted, Emailed, Transmitted, or Otherwise Made Available via the Website, Whether Based on Warranty, Contract, Tort, or Any Other Legal Theory, and Whether or Not the Company is Advised of the Possibility of Such Damages. The Foregoing Limitation of Liability Shall Apply to the Fullest Extent Permitted by Law in the Applicable Jurisdiction.

You Specifically Acknowledge That Raymond Brown Shall Not Be Liable for User Submissions or for Any Defamatory, Offensive, or Illegal Conduct of Any Third Party and That the Risk of Harm or Damage From the Foregoing Rests Entirely With You.

The Website is controlled and offered by Raymond Brown from its facilities in the United States of America. Raymond Brown makes no representations that the Website is appropriate or available for use in other locations. Those who access or use the Website from other jurisdictions do so at their own volition and are responsible for compliance with local law.

13. Indemnity

You agree to defend, indemnify and hold harmless Raymond Brown, and any parent, subsidiary, affiliate, director, officer, employee, licensor, distributor, supplier, agent, reseller, owner, or operator of Raymond Brown, from and against any and all claims, damages, obligations, losses, liabilities, costs or debt, and expenses (including but not limited to attorney’s fees) arising from: (i) your use of and access to the Website; (ii) your violation of any term of these Terms of Use; (iii) your violation of any third party right, including without limitation any copyright, property, or privacy right; or (iv) any claim that one of your User Submissions caused damage to a third party. This defense and indemnification obligation will survive these Terms of Use and your use of the Website.

14. Ability to Accept Terms of Use

You affirm that you are either more than 18 years of age, or an emancipated minor, or possess legal parental or guardian consent, and are fully able and competent to enter into the terms, conditions, obligations, affirmations, representations, and warranties set forth in these Terms of Use, and to abide by and comply with these Terms of Use. The Website is not intended for children under 13. If you are under 13 years of age, then please do not use the Website.

15. Assignment

These Terms of Use, and any rights and licenses granted hereunder, may not be assigned, transferred, delegated, and sublicensed by you, but may be assigned, transferred, delegated, and sublicensed by Raymond Brown without restriction.

16. Copyright Notice

The Website is © 2022 Raymond Brown, Inc. All Rights Reserved and no portion of the Website may be copied, reproduced, transmitted, derived, or otherwise used for any purpose without the prior written permission of Raymond Brown.

17. General

If any provision of these Terms of Use is deemed invalid by a court of competent jurisdiction, the invalidity of such provision shall not affect the validity of the remaining provisions of these Terms of Use, which shall remain in full force and effect. No waiver of any term of this these Terms of Use shall be deemed a further or continuing waiver of such term or any other term, and Raymond Brown’s failure to assert any right or provision under these Terms of Use shall not constitute a waiver of such right or provision. Raymond Brown reserves the right to amend these Terms of Use at any time in its sole discretion and without prior notice, which shall take effect upon posting to the Website. It is your responsibility to review these Terms of Use for any changes. Your use of the Website following any amendment of these Terms of Use will signify your assent to and acceptance of its revised terms. You agree that any cause of action arising out of or related to the Website must commence within one (1) year after the cause of action accrues. Otherwise, such cause of action is permanently barred.

18. Texting Terms and Conditions

By providing your mobile number and selecting “I CONSENT” you consent to receive mobile text alerts regarding exclusive offers and promotions from Raymond Brown. You may receive recurring Raymond Brown promotional text messages and reminder messages (including shopping cart reminders).
You understand that you do not have to sign up for this program in order to make any purchases, and your consent above is not a condition of purchase.
By signing up, you are confirming you are over the age of 13.
You understand that we will send mobile text messages using automated technology.

Standard message and data rates may apply. Send STOP to cancel and HELP for help. For more information, contact us at official@raymondbrown.com

Raymond Brown is committed to protecting your privacy; please see Raymond Brown’s privacy policy for more information regarding how we use your number.

19. Violations of These Terms of Use

Please report any violations of the Terms of Use, including objectionable user submitted content or behavior to info@songfinch.com. Please state the reasons for your concern and provide a link to the User Submission, Content or, if appropriate, the behavior in question. Upon receiving such a report of a possible violation, Raymond Brown in its sole discretion may investigate the matter and take such action as Raymond Brown determines to be appropriate.

20. Updates to Terms of Use

Terms of Use updated January 1, 2025.